{"id":18046,"date":"2023-12-20T15:03:03","date_gmt":"2023-12-20T14:03:03","guid":{"rendered":"https:\/\/www.fela.swiss\/?page_id=18046"},"modified":"2023-12-21T11:12:02","modified_gmt":"2023-12-21T10:12:02","slug":"frequent-questions","status":"publish","type":"page","link":"https:\/\/www.fela.swiss\/en\/frequent-questions\/","title":{"rendered":"FAQ: Frequently asked questions"},"content":{"rendered":"\t\t
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Notes and explanations on our products<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Here we collect answers to frequently asked questions from our customers. We also provide information on our expertise and products in the field of GPS-based information and smart mobility solutions for public transport, transportation and logistics.<\/p>\n

Should you have a query that has not been explained here,\u00a0write to us.<\/a>\u00a0We will get in touch with you immediately.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tGood to know: Log4j for JAVA applications<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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\u201cLog4j is a popular logging library for JAVA applications. It is used for high-performance aggregation of log data from an application.\u201d<\/strong><\/p>\n

Analysis and measures: For FELA\u2019s applications, different toolings are used for logging. Among others also the affected Log4j library. For the services that use Log4j, we have taken all precautions and fixed the vulnerabilities. Also, all exposed components have been audited and assessed by third parties. All components used are non-critical.<\/p>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tSmart Mobility: CarLoc device does not provide data<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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My CarLoc device does not provide data in some countries.<\/strong><\/p>\n

Check if roaming is active on our devices as well as on the SIM cards and if there are problems with the data volume!<\/p>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tSmart Mobility: Identification failed<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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The identification of a driver failed.<\/strong><\/p>\n

Check whether a reader reacts to the driver card! If the system recognises the card, check whether the driver card has been stored with the correct ID! If the driver card is not recognised, it must be replaced.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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My vehicle no longer provides vehicle-specific data!<\/h4>\n<\/div>\n<\/div>\n
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Check the wiring of your vehicle with our system!<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tSmart Mobility: Card reader no longer works<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Pull the fuse of the (vehicle) battery and thus force a restart of the complete system!<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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The CarLoc\u00ae-device temporarily does not provide any data.<\/h4>\n<\/div>\n
Short failures are mostly due to lack of radio communication. The device should transmit the collected data shortly. Depending on the settings, the device memory can bridge several days or even weeks in extreme cases.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tSmart Mobility: scrap old equipemnt<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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I want to scrap old equipment. How do I proceed?<\/h4>\n<\/div>\n<\/div>\n
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Contact our support at\u00a0support@fela.ch<\/a> and specify your device number(s)!<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tSmart Mobility: No data<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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My CarLoc-IoT-Tracker no longer provides data.<\/h4>\n<\/div>\n<\/div>\n
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Make sure that the machine is located in a place with adequate reception. Check that the wiring is correct. If necessary, unplug the machine and plug it in again.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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We would like to get to know POIScentral better. Can you offer us a training?<\/h4>\n<\/div>\n<\/div>\n
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We are happy to offer you training at your premises. Please\u00a0contact us<\/a>\u00a0with pleasure.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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When you start POIScentral, the whole world is displayed. Can I limit the zoom to my area?<\/h4>\n<\/div>\n<\/div>\n
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Adjust the focus to your area via the \u201cMap settings\u201d menu.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Can I import new audio files into POIScentral myself?<\/h4>\n<\/div>\n<\/div>\n
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This is not yet possible at present. Write us an email to\u00a0support@fela.ch<\/a>, we will take care of it for you.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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In which format must audio files for announcements be available?<\/h4>\n<\/div>\n<\/div>\n
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Audio files for announcements must be in wav format.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Is there a user manual for POIScentral?<\/h4>\n<\/div>\n<\/div>\n
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Yes, write an email to\u00a0support@fela.ch<\/a>. We will send it to you with pleasure.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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If you are Admin, you can easily create a new user in the user management in POIScentral.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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I have forgotten my password. Can I reset it myself?<\/h4>\n<\/div>\n<\/div>\n
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Have your password reset by the POIScentral Admin in your company or by us (support@fela.ch<\/a>)<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Notes and explanations on our products Here we collect answers to frequently asked questions from our customers. We also provide information on our expertise and products in the field of GPS-based information and smart mobility solutions for public transport, transportation and logistics. Should you have a query that has not been explained here, write to us. We […]<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-18046","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nAnswers to frequently asked questions about FELA solutions<\/title>\n<meta name=\"description\" content=\"Answers to frequently asked questions as well as notes and explanations such as our expertise on prooducts and solutions.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.fela.swiss\/en\/frequent-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" 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