Fast help for satisfied passengers: Online, on the phone or on site.

Support and Services

The optimal operation of your transport company and the service for your passengers is also our claim. Our qualified technicians and system specialists at our Service Desk will be happy to assist you with technical issues or to solve any faults that occur.

In the event of problems, our efficient support management will find a quick solution for you. Our qualified employees are available to assist you throughout the entire support process: Troubleshooting, repairs, support with agreed scope of services and response times.

Do you need help with POIS, EasyDrive or CarLoc®?

Our Service Desk

  • receives your inquiries and registers them in our service and support tool.
  • analyzes the technical problems and solves them.
  • keeps you up to date on the status of your requests.
  • checks the error corrections on our test systems.
  • passes on the results of the analysis to third-level support for troubleshooting.
Icon Beratung

Focus on the customer

We are in close contact with our customers. This enables us to quickly identify and process their concerns. Our service desk is available to you throughout the entire life cycle of the system.

Our obsolescence management also ensures that hardware components and software modules can be supported and maintained throughout their guaranteed service life.

Our service experts are there for you and are happy to take on any technical challenges – quickly and easily.

Personal support is available by email, by phone, via TeamViewer or conveniently at your premises.

Fast help for satisfied passengers – support for technical issues: online, on the phone or on site.

Your decisive advantage for satisfied passengers!

FELA support, consulting and training - fast, competent and uncomplicated.


Support request

Log in to our ticket portal and let us know.


Start of operation

We accompany you during the commissioning of FELA products.



Our experts will provide you with valuable knowledge about FELA products.

Technische Beratung

Technical consulting

Together we define the relevant products and services.

Mehr aus dem FELA-Produktspektrum

From e-ticket to on-board computer

For public transport, cable cars, ships or bus stops: mobile and stationary ticket vending machines and clever cash register systems.

Fleet management worldwide

IoT tracking, IoT asset tracking or even GPS tracking: they all describe the possibility of tracking goods or vehicles via mobile data networks.

Refit of passenger information systems

FELA analyzes the current situation, plans the necessary project steps and develops the necessary components to ensure smooth communication between old and new systems until the final commissioning.

Passenger information bei FELA

Everything from a single source: screens and displays, audio systems, video systems, on-board computers, network components, passenger counting, etc.

FELA Management AG